Frequently Asked Questions

Q: How early do I need to book my taxi?

A: We recommend you book your taxi a minimum of 12 hours in advance on the phone. In many cases we are able to provide vehicles on much shorter notice so please call us and check availability.

Q: Can I cancel my booking?

A: Yes - please refer to our terms and conditions.

Q: Are there any hidden charges?

A: No. The price you see is the price you pay. Credit card surcharges, if any, are shown upfront before you book online.

 

Q: What types of vehicles do you use?

A: We have a range of vehicles ranging from Saloons, Estates, MPV's and MPV+ vehicles which can cater for up to 8 passengers.

Q: Can I book for more than 8 passengers?

A: Yes it is possible for us to cater for larger groups of more than 8 passengers. Please call us to enquire for prices and bookings.

Q: Are your prices per vehicle or per person?

A: All prices are per vehicle.

 

Q: What airports do you cover?

A: We cover all major UK Airports.

Q: Do you operate a fixed prices for airport transfers?

A: Yes price quoted is the price you pay. Quoted prices include up to 45 minutes waiting time after the plane lands for airport transfers. After 45 minutes each period of 15 minutes will be charged at £3.

Q: Do you charge extra if my flight is delayed?

A: No. We monitor live flight information, therefore if your flight is delayed we will already be aware and you will incur any additional charges

 

Q: Are you a licenced company?

A: Yes, we are licensed by SODC.

Q: How long have you been in business?

A: Our management team have been in the passenger logistics and transportation business for over 15 years.

 

Q:I'm a business customer can I get an account facility?

A:Yes, we offer various type of accounts for frequent travellers and business customers. Please visit our accounts page for more information

Q: Can I pay in cash?

A: Yes, with the consent of the controller. Please pay the driver in Pounds Sterling (£) at the end of the journey.

Q: Can I pay by credit or debit card?

A: Yes. You can use your credit or debit card to pay regardless or whether or not you have a paypal account.