Refund Policy

At Say Cars we have a very simple refund policy.

Cancellations / Cancellation charges
3.1   Reservations that have been accepted and confirmed by the Provider may be cancelled by the Client by telephone on:+44 (0)1491 835555. Vehicles that are cancelled by client after reservation acceptance by the provider shall incur a cancellation charge.
3.1.1   Cancellations that are not informed of are deemed to be of the status ”NO SHOW” and will subject to a charge of 100%.
3.1.2   A reservation may only be changed or cancelled with the permission of Say Cars Ltd. It has to be done in writing (preferably by email) and confirmed via telephone. 
3.1.3   Cancellations informed 3 to 1 hours prior to the booked journey time are subject to a charge of 50% of the quoted fare.
3.1.4   Cancellation's not informed up to 1 hour's prior to the time of booking cancellation charge incurred: 100% of quoted fare.
3.1.5   Vehicles that are booked by the client that are not suitable for the purpose for which they have been booked for as in clause 2.5 will be subject to clause 2.2 and 3.1.4.

You can receive a full refund providing you cancel your booking with us at least 24 hours in advance of your booking time by emailing us and confirm by calling us on +44 (0)1491 83 55 55.